Systems Administrator 1

The Systems Administrator I provides first-line IT support to the U.S. team, helping employees with day-to-day technology issues across laptops, mobile devices, printers, conferencing equipment and business applications. The role troubleshoots and resolves common hardware, software, connectivity and account-access issues, manages support requests through to resolution, and keeps employees informed throughout the process. More complex technical or security issues are escalated appropriately, supported by clear and accurate documentation.

Microsoft 365 and GCC High Administration

• Perform routine Microsoft 365 GCC High administration under the direction of the Manager of Information Technology and Security
• Create and maintain user accounts, assign licenses, manage groups and execute approved access changes
• Support Outlook, Teams, SharePoint and OneDrive
• Help employees with multifactor authentication, device registration and access issues
• Follow established procedures for administrative changes and coordinate with external service providers when needed

Endpoint and Asset Management

• Configure and deploy company laptops, peripherals and approved software
• Enroll and maintain devices in Microsoft Intune
• Monitor device health, patching, encryption and endpoint protection; resolve routine issues and flag exceptions
• Keep hardware inventories, software licenses and equipment assignments accurate
• Recover and prepare equipment for reassignment or approved disposal

Onboarding and Offboarding

• Have equipment, accounts and approved access ready when new employees arrive
• Walk employees through company IT tools, support procedures and security practices
• Complete approved offboarding actions, including access removal and equipment recovery
• Maintain practical checklists that make onboarding and offboarding consistent

Network and Facility Support

• Troubleshoot basic internet, Wi-Fi, VPN and local network issues
• Assist with network equipment installation and maintenance under established direction
• Coordinate repairs and service requests with vendors
• Help set up IT infrastructure and workspaces in St. Petersburg and Flagler
• Support connectivity for approved facility cameras and access-control systems

Security, Documentation and Process

• Follow company procedures for access management, configuration changes and handling controlled information
• Report suspected security incidents promptly and assist with directed response actions
• Keep support guides, configuration records and troubleshooting procedures current
• Help collect IT records and evidence for assessments and customer reviews
• Spot recurring problems and help put lasting fixes in place
• Take on additional systems administration responsibilities as your experience develops

What we're looking for

• One to three years of IT support or junior systems administration experience, or equivalent practical experience and training
• Hands-on experience supporting Windows computers and Microsoft 365 applications
• Familiarity with account administration, permissions, multifactor authentication and basic security practices
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
• A methodical troubleshooter who documents the work and knows when to ask for help
• Clear communicator who can explain technical issues without making them complicated
• Takes ownership, follows through and keeps employees informed
• Comfortable balancing support requests with planned administration tasks
• Low ego, high agency, no drama. You want the team to win first.
• A builder. You see opportunities to improve how we work and help put them in place.
• Able to work primarily on-site in St. Petersburg, with periodic travel to Flagler and other company locations
• Associate’s degree in information technology or a related field, or equivalent experience and training
• Microsoft 365 GCC High, Entra ID, Intune or Defender experience a plus
• Defense contractor, manufacturing or engineering IT support experience a plus
• Familiarity with controlled unclassified information (CUI) handling practices a plus
• Basic PowerShell skills and relevant Microsoft or CompTIA certifications a plus

• Competitive base salary, depending on experience and qualifications
• Medical, dental and vision insurance, and a 401(k) with company match
• Paid time off, public holidays and work-life balance
• Educational assistance, tuition reimbursement and professional development
• Hands-on experience supporting a growing maritime technology company, with room to develop your systems administration skills

Important to know

This position works under the direction of the Manager of Information Technology and Security, who retains responsibility for IT architecture, security policy, compliance ownership and approval of major system changes.

Kraken Technology Group USA is an Equal Opportunity Employer.